Payments Policy for Resideterra
At Resideterra, we aim to make your shopping experience seamless and secure. Please review our payment policy to understand the methods we accept, security measures we employ, and terms that apply to all transactions.
Accepted Payment Methods
We accept a range of secure payment options to provide convenience and flexibility:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover
- Digital Wallets: Apple Pay, Google Pay, and Shop Pay
- Shopify Payments: For a secure, streamlined checkout experience, our primary payment processor
Payment Terms
- Full Payment Required: All purchases must be paid in full at the time of order placement. Partial payments, deposits, and COD (cash on delivery) are not accepted.
- Currency: All prices are displayed in USD. International customers may incur currency conversion fees depending on their financial institution.
- Sales Tax: Sales tax is automatically calculated and applied at checkout based on applicable state and local laws.
Security and Privacy
Your payment security is a top priority. Resideterra uses PCI-compliant, SSL-encrypted payment gateway, ensuring that your payment details are protected throughout the checkout process. We do not store your financial information on our servers, and all transactions are securely processed through Shopify Payments.
Order Verification and Fraud Prevention
To maintain a secure shopping environment, we may verify certain high-value orders. If your order requires additional verification, our team will reach out via email or phone to confirm the details.
- Fraud Detection: Resideterra employs fraud detection tools to monitor and prevent suspicious activity.
- High-Ticket Purchases: For large orders, we may request additional verification or proof of identity to protect against unauthorized purchases.
- Order Cancellations: We reserve the right to cancel any order flagged as potentially fraudulent. Payments will be refunded to the original payment method if a cancellation occurs.
Financing Options
We understand that high-ticket purchases may require payment flexibility. Through Shopify Payments, we offer Shop Pay Installments, which allow you to split your purchase into manageable payments.
- Eligibility: Available to qualified customers at checkout for select purchases.
- Terms and Conditions: Financing terms are set by the provider. Please review Shop Pay Installments’ terms carefully during checkout.
Refunds and Returns
For details regarding refunds, please refer to our [Returns & Refunds Policy](link to returns policy). Refunds will be issued to the original payment method once the return is processed. Refund processing times vary and may take up to 7-10 business days.
Currency Conversion and International Fees
Resideterra currently processes all transactions in USD. International customers may experience currency conversion fees or other charges, depending on their bank’s policies.
Payment Issues and Declined Transactions
In the event of a declined transaction, please verify that all billing information matches what’s on file with your financial institution. If you experience ongoing payment issues, please contact your bank or credit card provider.
Contact Us
For questions or assistance regarding payments, feel free to contact our support team here or using our information:
- Email: support@resideterra.com
- Phone: +1 (888) 989-1337
- Customer Service Hours: Monday - Friday, 9:00 AM to 5:00 PM EST
Thank you for choosing Resideterra. We are committed to providing you with a secure, convenient, and flexible payment experience.