Are your products authentic and brand new?

Yes. All products sold through our store are brand new, authentic, and sourced through authorized supplier, distributor, or manufacturer relationships. We do not sell used, refurbished, or unauthorized products.

Do your products include the manufacturer warranty?

Yes. Eligible products include the manufacturer’s warranty according to the specific brand’s warranty terms. Warranty coverage varies by product and manufacturer, so we recommend reviewing the warranty details listed on the product page or contacting our support team before ordering.

How long does shipping usually take?

Shipping times vary depending on the brand, product type, warehouse location, and freight carrier availability. Most products will ship within 1 to 3 business days, with transit time around 2 to 7 days. while larger or specialty items may require additional handling time. Once your order ships, tracking information will be provided.

Do you ship large items by freight?

Yes. Many high-ticket products ship by freight carrier due to their size, weight, or packaging requirements. Freight deliveries are typically curbside unless otherwise stated. Customers are responsible for inspecting the shipment upon delivery and noting any visible damage with the carrier before accepting.

What should I do if my order arrives damaged?

If your order arrives damaged, take clear photos of the packaging and product immediately, note the damage with the delivery carrier if possible, and contact our support team right away. We will help coordinate the next steps with the supplier, manufacturer, or freight carrier.

Can I cancel my order after placing it?

Cancellation depends on the order status. If the order has not yet been processed, shipped, or submitted to the supplier for fulfillment, cancellation may be possible. Once an order has shipped or entered the fulfillment process, cancellation may no longer be available and the return policy may apply.

Trade Pro Program

Become a Resideterra Pro Partner

Partner with Resideterra to source premium indoor and outdoor living products for your residential, commercial, and design projects.

Our Pro Partner Program is built for contractors, designers, builders, architects, real estate developers, hospitality groups, and trade professionals who need reliable access to luxury fireplaces, outdoor kitchens, grills, fire features, wellness products, and premium home upgrades.

Whether you are furnishing a private residence, building an outdoor entertainment space, designing a luxury backyard, or sourcing products for a client project, Resideterra helps you simplify product selection, pricing, and fulfillment from start to finish.

Why Partner?

Program Is 100% FREE (pending qualification).

Starting discounts are up to 20% OFF

Huge selection of quality outdoor living products that customers will love

Exclusive PRO-only products and promos on top our low price guarantee!

Priority Order processing

Lowest prices guaranteed

Dedicated Resideterra PRO account representative

Fast and Free shipping in the lower 48 US state

Zero sales tax charge unless sold and shipped to Florida

Fire Magic Grills Baffle for 36-Inch Vent Hood (VH-36-02).

Become A Partner

Tell us about your business, project needs, or trade partnership goals. Our team will review your submission and follow up with the next steps for sourcing premium indoor and outdoor living products through Resideterra.

Become a Resideterra Pro Partner

Why Partner?

Premium Products for spaces that stand out.

Become A Partner

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Become a Resideterra Pro Partner

Why Partner?

Premium Products for spaces that stand out.

Become A Partner

Shopping cart

Your cart is empty

Compare Products

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