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Product Overview
Modern Flames RS-5435 54" Redstone Traditional Built-In Electric Fireplace is a modern fireplace insert that has a classic look without the drawbacks of a traditional model
The Redstone features the new Hybrid-FX™ flame technology maximizing the flame height in an enlarged vertical viewing area. Some of the eye-catching features include high-intensity RGB independently controlled up lighting, down lighting & flame color.
Other standard features include 10 different unique colors to choose from, variable and thermostatically controlled heat, variable motor controls, a timer, a push button, and remote controls.
This conventional design can slide into an existing Zero Clearance wood-burning fireplace or will need 10” to 12” of depth in a wall for the built-in/slide-in flush mount look.
The Redstone plugs into a standard outlet and includes a 5000 BTU heater. Acrylic crystal media and driftwood logs are both standard media & the Redstone is available in sizes 26”, 30”, 36”, 42” & 54”.
What's Included
Electric Fireplace
Remote Control
Glass Media
Log Set
5/8" Trim Kit
1 5/8" Trim Kit
User's Manual
Optional Accessories
Trim Kit - Give your Modern Flames Redstone Electric Fireplace that complete and finished look with the addition of a Trim Kit
Cannon Balls- These contemporary cannonballs have been cast from authentic Civil War cannonballs for a truly unique fire media enhancement.
Features
Available in 26", 30", 36", 42", and 54" sizes
Built-In Finish
Single-Sided
Can be Installed Beneath a TV
Active Ember Bed Design
Variable Speed Flame Control
Variable Flame Controls
Hybrid-FXTM Flame Technology
10 Different Flame & Ember Bed Colors
High-Intensity Multi-Color Flame & Ember Bed
Independently Controlled Flame & Ember Bed
Orange Lit Log Set
Acrylic Crystal Ember Bed
LED Lighted Driftwood Log Set
Glowing log sets vary in size, 3, 5 or 7 logs, depending on the fireplace unit size
All In-Stock orders will leave our warehouses within 1-3 Business Days.
ORDER CONFIRMATION
As soon as your order is placed, you will receive an order confirmation e-mail. (If you do not, please
contact us and a representative can send over the digital receipt of your purchase). This confirms your
order has been received in our system and your credit card is authorized for purchase. As soon as we receive
your order, we begin processing to confirm that it is in stock and available for immediate shipment. If your
item is on backorder or unavailable, we will reach out to you via e-mail to confirm if you'd like to keep
your order or cancel for a full refund. If your item(s) are available for immediate shipment, we will
process the charges and submit the order for shipment.
ORDER SHIPMENT
Please reference your product page specific lead times. After shipment, items will arrive in 2-7 business
days after order has been shipped out.
Certain items due to high demand and low supply can only be placed on back order at specific times. Please
contact customer service to hear about any items availability.
Please contact us for rush shipping rates and options. We will send you tracking information within 24 hours
of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not
receive tracking information from us within four business days of your order, feel free to follow up with us
at support@resideterra.com
Large items that ship via freight (not UPS or Fedex) require a signature upon delivery. You will receive
a call from the shipping company to arrange a time and day for delivery that works for you.
PRODUCT QUALITY GUARANTEE
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should contact
us IMMEDIATELY. If your item(s) do arrived damaged, please contact us immediately within 48
Hours of delivery and send photos to support@resideterra.com We will process an insurance
claim on your behalf and happily work with you to resolve the issue or replace your order.
CANCELLATIONS & REFUNDS
Generally, most of the items we carry can be returned within 30 days of receipt in new condition and
unopened.
Returned products must be sent back with their original packaging and have all of the parts and components
that they came with. Please contact the manufacturer for any warranty issues.
If there is a damage in the product, the customer is not responsible for the shipping costs and restocking
fees that apply for the return.
Customer remorse: If there is no damage to the product, the customer will be responsible of paying for
shipping and restocking fees. The customer will be given a refund of the remaining balance.
Please document (photograph) any damages upon receiving the item and report these damages to the delivery
carrier if product was sent by LTL or freight (not by UPS, Fedex, USPS, etc).
Some items may be subject to a 15% restocking fee. Customer is responsible for return shipping and original
shipping cost, even if the item was "free shipping". Any damages to products may void the return.
Returns must be accompanied with an RMA number. Please contact us in order to have one generated.
Should you have any questions about a particular product’s return policy we’re here to help. Please contact
us and we will respond within 24 hours.
As stated in the Product Quality Guarantee, any item that arrives in
less than perfect condition or missing parts will be handled at no extra cost.Refunds will
be issued to the original credit card that you use when placing your order.
It is the customers' responsibility to confirm the product will comply with their state, county or city
codes. If you will be receiving an inspection by a county or city inspector, please ask them what they
require.
At Resideterra, we know the online marketplace is crowded, and we're committed to differentiating ourselves
by providing exemplary service to earn and maintain your trust.
Here’s our 7-Point Commitment to delivering the ultimate shopping experience at
Resideterra:
Price Match Guarantee: At Resideterra, we pride ourselves on competitive pricing. We
constantly monitor the market to ensure our prices are among the best available, and we also offer a Price
Match Guarantee. If you find a lower price on an identical product from another Authorized Retailer, we
promise to match it!
Free Shipping: Experience hassle-free shopping with our free shipping offer on all orders
over $99. We eliminate the worry about additional costs, making your purchase even more satisfying.
Exceptional Customer Service: Our dedicated team is here to ensure you have a top-tier
customer experience. Whether you need assistance selecting the right products, resolving an issue, or
seeking advice to enhance your grilling, we are ready to help.
Safe and Secure Shopping: Your security is our top priority. Resideterra ensures a
protected shopping environment with the latest security technology, safeguarding your personal and
financial information. Shop with confidence, knowing your data is secure.
Hassle-Free Returns: We understand that sometimes returns are necessary. That’s why we
offer a straightforward 30-day return policy, subject to a restocking fee, to ensure you can shop with
peace of mind.
Authorized Retailers: Resideterra has full authorization to carry and offer the brand
selection of products we have available onsite. This allows us to extend full protection under the
manufacturer's warranty for each item purchased. This ensures your investments are well-protected!
Insured Shipping: We take extra precautions to make sure your orders arrive in excellent
condition. With insured shipping, you can rest assured that any damages or losses during transit will be
promptly resolved.
Choose Resideterra for a premium online shopping experience where your satisfaction and security are our
highest priorities. Discover our expansive selection of outdoor cooking and patio products today!
Contact us by phone at +1-888-989-1337 or by email at
support@resideterra.com.