Napoleon Prestige PRO™ 500 RSIB Freestanding Gas Grill with Infrared side and Rear Burners

At Resideterra, we understand the challenges of navigating a crowded online marketplace, and we're committed to standing out by offering exceptional service to earn and keep your trust.

Here’s our 7-Point Commitment to delivering the ultimate home elevating experience at Resideterra:

1. Price Match Guarantee: At Resideterra, we take pride in offering competitive pricing. We continuously monitor the market to ensure our prices are among the best available. If you find a lower price on an identical product from another authorized dealer, we'll match it!

2. Free Shipping: Enjoy a seamless shopping experience with free shipping on all orders over $99 We remove the worry of additional costs, making your purchase even more enjoyable.

3. Exceptional Customer Service: Our dedicated team is committed to providing you with a top-notch customer experience. Whether you need help selecting the right products, resolving an issue, or seeking advice, we're here to assist you every step of the way.

4. Safe and Secure Shopping: Your security is our highest priority. Resideterra ensures a protected shopping environment with advanced security measures, so you can shop confidently, knowing your personal and financial information is safe.

5. Hassle-Free Returns: We understand that sometimes returns are necessary. That’s why we offer a straightforward 30-day return policy, subject to a restocking fee, to give you peace of mind with every purchase.

6. Authorized Retailer: Resideterra has full authorization to carry and offer the brand selection of products we have available onsite. This allows us to extend full protection under the manufacturer's warranty for each item purchased. This ensures your investments are well-protected!

7. Insured Shipping: We go the extra mile to ensure your orders arrive in perfect condition. With insured shipping, any damages or losses during transit will be promptly resolved.

Choose Resideterra for a premium online shopping experience where your satisfaction and security are our top priorities. Explore our extensive selection of high-quality products today!

Contact us by phone at +1-888-989-1337 or by email at support@resideterra.com.

At Resideterra, we aim to provide our customers with high-quality products and a seamless shopping experience. However, if you’re not satisfied with your purchase, we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

Eligibility for Returns:

To be eligible for a return, your item must be in the same condition that you received it—unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

To initiate a return, please contact us at sales@resideterra.com. Once your return is accepted, we’ll provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back without first requesting a return will not be accepted.

Shipping Costs for Returns:

• If the product is incorrect, damaged by the carrier, or defective, Resideterra will cover the return shipping costs.
• If the return is due to ordering the wrong product, sizing issues, or a change of mind, the customer is responsible for covering the actual return shipping cost. Additionally, all returns for non-defective products are subject to a 15% restocking fee.

Product Condition:

Returned products must be in new, unused condition and include all original packaging and labels to meet our return policy requirements.

Disclaimer:

Resideterra is an authorized dealer for several premium brands. These brands manage their own inventory, shipping, and warranty obligations. Processing times for refunds and returns may vary depending on the brand.

Damages and Issues:

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right as quickly as possible.

Exceptions / Non-returnable Items:

Certain items are not eligible for return, such as:

• Perishable goods (e.g., food, plants)
• Custom products (e.g., special orders, personalized items)
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

Additionally, we do not accept returns on sale items or gift cards. If you have any questions about your specific item, please reach out to our support team.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at sales@resideterra.com.

Refunds:

Once we receive and inspect your return, we will notify you of its approval or rejection. If approved, you will automatically receive a refund to your original payment method within 3-5 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Customer Support:

• Hours: Monday to Friday 9:00 AM - 5:00 PM Eastern Standard Time (EST)
• Email: sales@resideterra.com
• Phone: 888-989-1337

Mailing Address:

Resideterra
7901 4th St N STE 300
St. Petersburg, FL, 33702, USA

What is a Backorder?

When you place an order for a product listed as back-ordered (or advised as back-ordered due to low inventory), our process is to charge your credit card or PayPal account immediately. This approach helps us manage the fulfillment delay and ensures that:

• Avoiding Payment Issues: Your product won't be delayed due to unintentional changes in payment information, which could otherwise cause frustrating delays in receiving your order.

• Preventing Fraud: It also helps us prevent any attempts at fraudulent orders by ensuring that valid payment information is provided upfront.

• Protecting Your Financial Information: By processing your payment at the time of order, we limit the handling of your sensitive financial information, reducing the risk of potential fraud.

This backorder protocol is designed to avoid costly delays, cancellations, and rerouting, and it helps us maintain competitive pricing for you, our valued customer. We appreciate your understanding and patience with any backorder you may place with us.

While Waiting...

If you accidentally placed a backorder or wish to explore other options, you can:

• Review Alternatives: Explore other similar products on our site. If you find an alternative you'd like, place a new order and contact us immediately to refund your original order.

• Cancel Your Order: If your back-ordered item hasn't shipped yet, you can cancel your order and receive a full refund. Please email us at support@resideterra.com with your cancellation request. You can also inquire about inventory availability for future orders. View our Refund policy here.

Unless we hear otherwise from you via a written email request, we will assume you wish to keep your order active until the product becomes available for shipment. We will continue working closely with the manufacturer to fulfill your order as soon as possible and will provide you with updates on freight and tracking information as soon as we receive them.

Important Note

Please be aware that all estimated timeframes (ETAs) are subject to change. As an authorized dealer, Resideterra does not control the manufacturing timelines and is dependent on the brand/manufacturer for product availability.