Cancellation Policy
At Resideterra, we are committed to providing a seamless shopping experience for customers purchasing high-end, brand-name indoor and outdoor living products online. We understand that circumstances can change, which is why we offer a flexible 24-hour order cancellation policy on eligible purchases.
Cancel Your Online Order Within 24 Hours
If you've placed an order through our online store and need to cancel, you may do so within 24 hours of purchase for a full refund — as long as the item has not entered production or shipment. This policy applies to most standard products sold through Resideterra.
How to Submit a Cancellation Request
To cancel your order, please send an email to sales@resideterra.com with the subject line:
“Order Cancellation Request – [Your Order Number]”
Your message must include:
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Full name used at checkout
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Order number
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Contact email address
Cancellations requested after 24 hours are subject to approval and may not be guaranteed.
What Happens After 24 Hours?
After 24 hours, your order may already be in production, submitted to our brand partners, or in transit from the manufacturer. As an authorized dealer, we honor strict fulfillment agreements with our suppliers. This means that:
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Cancellation requests after 24 hours are not guaranteed.
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Ineligible cancellations may be subject to restocking fees or denied entirely.
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Customers can refer to our full Returns & Refund Policy for more details.
Non-Cancellable Items
Please note that custom-made, built-to-order, and special-order products cannot be canceled once the order has been placed — even within the 24-hour window.
This includes (but is not limited to):
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Custom outdoor kitchens
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Personalized fire features
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Built-to-spec grills and luxury appliances
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Any items labeled as custom or made-to-order on the product page
Need Help Cancelling an Order?
Our customer service team is ready to help with your cancellation request or to answer any questions regarding your purchase.
Please contact us at sales@resideterra.com or reach out via our live chat support.
Summary of Resideterra’s 24-Hour Cancellation Policy
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Full refund available if cancellation is requested within 24 hours.
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No cancellations after 24 hours once order processing begins.
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Custom and special-order items are final sale.
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Email sales@resideterra.com with your request and order details.
Resideterra is a U.S.-based online store and authorized dealer of premium indoor and outdoor living brands, specializing in high-ticket products like grills, fire features, saunas, and luxury furniture. We value transparency and top-tier service for every customer.
