Are your products authentic and brand new?

Yes. All products sold through our store are brand new, authentic, and sourced through authorized supplier, distributor, or manufacturer relationships. We do not sell used, refurbished, or unauthorized products.

Do your products include the manufacturer warranty?

Yes. Eligible products include the manufacturer’s warranty according to the specific brand’s warranty terms. Warranty coverage varies by product and manufacturer, so we recommend reviewing the warranty details listed on the product page or contacting our support team before ordering.

How long does shipping usually take?

Shipping times vary depending on the brand, product type, warehouse location, and freight carrier availability. Most products will ship within 1 to 3 business days, with transit time around 2 to 7 days. while larger or specialty items may require additional handling time. Once your order ships, tracking information will be provided.

Do you ship large items by freight?

Yes. Many high-ticket products ship by freight carrier due to their size, weight, or packaging requirements. Freight deliveries are typically curbside unless otherwise stated. Customers are responsible for inspecting the shipment upon delivery and noting any visible damage with the carrier before accepting.

What should I do if my order arrives damaged?

If your order arrives damaged, take clear photos of the packaging and product immediately, note the damage with the delivery carrier if possible, and contact our support team right away. We will help coordinate the next steps with the supplier, manufacturer, or freight carrier.

Can I cancel my order after placing it?

Cancellation depends on the order status. If the order has not yet been processed, shipped, or submitted to the supplier for fulfillment, cancellation may be possible. Once an order has shipped or entered the fulfillment process, cancellation may no longer be available and the return policy may apply.

Resideterra Partner Collections

Your single source for the finest indoor and outdoor living brands.

Shop top Resideterra Partner Collections.

Indoor Brands Outdoor Brands

Cosmo Package - 36" Dual Fuel Range, Wall Mount Range Hood, Dishwasher, Refrigerator with Ice Maker and Wine Cooler, COS-5PKG-016.

Appliance Packages

Dimplex Fireplaces

Fire Magic BBQ

Napoleon BBQ

Modern Flames Electric Fireplaces

The Outdoor Plus

Discover your next addition.

Resideterra News

Electric Fireplace Installation Cost: Complete 2026 Budget Guide

News

Premium brands, selected with intention.

Shop top Resideterra Partner Collections.

Resideterra News

Electric Fireplace Installation Cost: Complete 2026 Budget Guide

Modern Flames Orion Review: Is It the Right Electric Fireplace for Your Home?

Best Electric Fireplace Ideas For A Modern Living Room Wall

Electric Fireplace Insert vs Built-In Electric Fireplace: Which Is Right For Your Home?

Best Pilates Equipment for a Luxury Home Gym or Professional Studio

How To Choose The Right Fire Pit Table For A Luxury Outdoor Living Space

How To Build A Luxury Outdoor Kitchen Around A Premium BBQ Grill

Best Fire Magic BBQ Grills For Luxury Outdoor Kitchens

Customer Care

Resideterra Policies

Shopping cart

Your cart is empty

Compare Products

Shop top Resideterra Partner Collections.

Resideterra News

Join Resideterra

Customer Care

Resideterra Policies

Resideterra Information

Shopping cart

Your cart is empty

Compare Products

Search our site

Reset your password

Log in

Register