Dundalk Leisurecraft and Canadian Timber Shipping

Shipping and Delivery Details for Dundalk Leisurecraft and Canadian Timber Saunas

Dundalk Leisurecraft and Canadian Timber Saunas offer FREE shipping to your location; however, you are responsible for unloading. A crowbar will be necessary to open the crate upon delivery.

Shipping Timeline

  • Typical shipping times are at least 3 weeks.
  • Occasionally, lead times for certain units or accessories may extend shipping.
  • You will receive tracking information as soon as it becomes available.

Unloading Instructions

  • The Luna Sauna typically fits on a lift gate, and drivers may assist with unloading. However, be prepared for some drivers to refuse unloading.
  • Other sauna models are larger and will not be unloaded by the driver due to size.
  • Empty crates weigh between 250 and 300 pounds and must be lifted off the truck, even if unloading by hand.

Responsibilities of the Trucking Company

  1. Scheduling a delivery appointment with you.
  2. Curbside or driveway-end delivery:
    • The trucking company does not unload the sauna.
    • Trucks will typically remain at the curbside and will not enter driveways.
    • Most deliveries use 18-wheel trucks; ensure this size vehicle can access your street or neighborhood.
  3. Lift gate assistance:
    • For crates shorter than 84 inches (7 feet), a lift gate may assist with unloading.
    • For crates longer than 84 inches, no lift gate will be available. You will need to arrange unloading.

Customer Responsibilities

  1. Timely communication:
    • Return calls from the trucking company promptly to arrange delivery.
  2. Plan for unloading:
    • Crates range from 6 feet to 14 feet in length and weigh 800 to 1,600 pounds, depending on sauna size.
  3. Unloading options:
    • Use a forklift or similar equipment (fork extensions are required, and crates must be lifted from the ends).
    • Rent a tilt tow truck to transport the sauna from the terminal to your home.
    • Organize a team of helpers to manually unload or disassemble the crate on the truck before removing it.
  4. Inspect the shipment for damage:
    • If the crate appears damaged, you may still accept the delivery. However:
      • Take detailed photos of the damage.
      • Note the damage on the Bill of Lading (BOL) with “Crate arrived open/damaged—Possible Hidden Damage.”
      • Contact us immediately at 1-844-493-7633.

Additional Shipping Fees

  • For add-on or small items with orders under $250, an $80 shipping fee applies.
  • For larger items with orders under $550, a $120 shipping fee applies.

Feel free to reach out with any questions or concerns regarding your sauna delivery process!