Are your products authentic and brand new?

Yes. All products sold through our store are brand new, authentic, and sourced through authorized supplier, distributor, or manufacturer relationships. We do not sell used, refurbished, or unauthorized products.

Do your products include the manufacturer warranty?

Yes. Eligible products include the manufacturer’s warranty according to the specific brand’s warranty terms. Warranty coverage varies by product and manufacturer, so we recommend reviewing the warranty details listed on the product page or contacting our support team before ordering.

How long does shipping usually take?

Shipping times vary depending on the brand, product type, warehouse location, and freight carrier availability. Most products will ship within 1 to 3 business days, with transit time around 2 to 7 days. while larger or specialty items may require additional handling time. Once your order ships, tracking information will be provided.

Do you ship large items by freight?

Yes. Many high-ticket products ship by freight carrier due to their size, weight, or packaging requirements. Freight deliveries are typically curbside unless otherwise stated. Customers are responsible for inspecting the shipment upon delivery and noting any visible damage with the carrier before accepting.

What should I do if my order arrives damaged?

If your order arrives damaged, take clear photos of the packaging and product immediately, note the damage with the delivery carrier if possible, and contact our support team right away. We will help coordinate the next steps with the supplier, manufacturer, or freight carrier.

Can I cancel my order after placing it?

Cancellation depends on the order status. If the order has not yet been processed, shipped, or submitted to the supplier for fulfillment, cancellation may be possible. Once an order has shipped or entered the fulfillment process, cancellation may no longer be available and the return policy may apply.

Primo | Resideterra

Indoor Living
Outdoor Living
Hearth & Heating
Health & Wellness
Bathroom
Luxury Fire Features
Plan Your Fireplace Design
Partner Brands
FAQ
Contact Us
Track My Order

Contact Us

Phone: +1-888-989-1337

Email: sales@resideterra.com

Primo

Shopping cart

Your cart is empty

You may check out all the available products and buy some in the shop

Return to shop

Compare Products

Compare

Clear All

Premium brands, selected with intention.

Primo

Filter

Customer Care

Resideterra Policies

Shopping cart

Your cart is empty

Compare Products

Primo

Filter

Join Resideterra

Customer Care

Resideterra Policies

Resideterra Information

Shopping cart

Your cart is empty

Compare Products

Search our site

Reset your password

Log in

Register