Are your products authentic and brand new?

Yes. All products sold through our store are brand new, authentic, and sourced through authorized supplier, distributor, or manufacturer relationships. We do not sell used, refurbished, or unauthorized products.

Do your products include the manufacturer warranty?

Yes. Eligible products include the manufacturer’s warranty according to the specific brand’s warranty terms. Warranty coverage varies by product and manufacturer, so we recommend reviewing the warranty details listed on the product page or contacting our support team before ordering.

How long does shipping usually take?

Shipping times vary depending on the brand, product type, warehouse location, and freight carrier availability. Most products will ship within 1 to 3 business days, with transit time around 2 to 7 days. while larger or specialty items may require additional handling time. Once your order ships, tracking information will be provided.

Do you ship large items by freight?

Yes. Many high-ticket products ship by freight carrier due to their size, weight, or packaging requirements. Freight deliveries are typically curbside unless otherwise stated. Customers are responsible for inspecting the shipment upon delivery and noting any visible damage with the carrier before accepting.

What should I do if my order arrives damaged?

If your order arrives damaged, take clear photos of the packaging and product immediately, note the damage with the delivery carrier if possible, and contact our support team right away. We will help coordinate the next steps with the supplier, manufacturer, or freight carrier.

Can I cancel my order after placing it?

Cancellation depends on the order status. If the order has not yet been processed, shipped, or submitted to the supplier for fulfillment, cancellation may be possible. Once an order has shipped or entered the fulfillment process, cancellation may no longer be available and the return policy may apply.

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TrueFlame Grills & Outdoor Kitchen Products | Resideterra

Build a more capable outdoor cooking space with TrueFlame grills and outdoor kitchen products designed for performance, durability, and a clean modern aesthetic. From premium built-in gas grills to outdoor kitchen components and cooking accessories, TrueFlame offers equipment made for homeowners who want a refined backyard cooking experience without compromising functionality. Explore the Resideterra TrueFlame collection to find products for complete outdoor kitchen installations, grill upgrades, and custom entertaining spaces. Whether you are designing a new BBQ island or upgrading an existing setup, TrueFlame makes it easier to create a cohesive outdoor kitchen built around serious cooking and entertaining. Shop TrueFlame built-in grills, outdoor kitchen storage, accessories, and cooking equipment and find the right components for your space.

Sizing or installation questions? +1-888-989-1337 Monday–Saturday, 9:00 AM–6:00 PM Eastern

TrueFlame

TrueFlame 40-Inch Freestanding Deluxe Grill Cover

$159.00

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