Question 1

Are your products authentic and brand new?

Accepted Answer

Yes. All products sold through our store are brand new, authentic, and sourced through authorized supplier, distributor, or manufacturer relationships. We do not sell used, refurbished, or unauthorized products.

Question 2

Do your products include the manufacturer warranty?

Accepted Answer

Yes. Eligible products include the manufacturer’s warranty according to the specific brand’s warranty terms. Warranty coverage varies by product and manufacturer, so we recommend reviewing the warranty details listed on the product page or contacting our support team before ordering.

Question 3

How long does shipping usually take?

Accepted Answer

Shipping times vary depending on the brand, product type, warehouse location, and freight carrier availability. Most products will ship within 1 to 3 business days, with transit time around 2 to 7 days. while larger or specialty items may require additional handling time. Once your order ships, tracking information will be provided.

Question 4

Do you ship large items by freight?

Accepted Answer

Yes. Many high-ticket products ship by freight carrier due to their size, weight, or packaging requirements. Freight deliveries are typically curbside unless otherwise stated. Customers are responsible for inspecting the shipment upon delivery and noting any visible damage with the carrier before accepting.

Question 5

What should I do if my order arrives damaged?

Accepted Answer

If your order arrives damaged, take clear photos of the packaging and product immediately, note the damage with the delivery carrier if possible, and contact our support team right away. We will help coordinate the next steps with the supplier, manufacturer, or freight carrier.

Question 6

Can I cancel my order after placing it?

Accepted Answer

Cancellation depends on the order status. If the order has not yet been processed, shipped, or submitted to the supplier for fulfillment, cancellation may be possible. Once an order has shipped or entered the fulfillment process, cancellation may no longer be available and the return policy may apply.

Modern Flames Accessories

Modern Flames Small 4" Optional Surround for Orion 36 Traditional Fireplace

Modern Flames Small 5" Optional Surround for Orion 26 Traditional Fireplace

Modern Flames Large 8" Optional Surround for Orion 30 Traditional Fireplace

Modern Flames Large 7" Optional Surround for Orion 26 Traditional Fireplace

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Modern Flames Small 4" Optional Surround for Orion 36 Traditional Fireplace

Modern Flames Small 5" Optional Surround for Orion 26 Traditional Fireplace

Modern Flames Large 8" Optional Surround for Orion 30 Traditional Fireplace

Modern Flames Large 7" Optional Surround for Orion 26 Traditional Fireplace

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