Are your products authentic and brand new?

Yes. All products sold through our store are brand new, authentic, and sourced through authorized supplier, distributor, or manufacturer relationships. We do not sell used, refurbished, or unauthorized products.

Do your products include the manufacturer warranty?

Yes. Eligible products include the manufacturer’s warranty according to the specific brand’s warranty terms. Warranty coverage varies by product and manufacturer, so we recommend reviewing the warranty details listed on the product page or contacting our support team before ordering.

How long does shipping usually take?

Shipping times vary depending on the brand, product type, warehouse location, and freight carrier availability. Most products will ship within 1 to 3 business days, with transit time around 2 to 7 days. while larger or specialty items may require additional handling time. Once your order ships, tracking information will be provided.

Do you ship large items by freight?

Yes. Many high-ticket products ship by freight carrier due to their size, weight, or packaging requirements. Freight deliveries are typically curbside unless otherwise stated. Customers are responsible for inspecting the shipment upon delivery and noting any visible damage with the carrier before accepting.

What should I do if my order arrives damaged?

If your order arrives damaged, take clear photos of the packaging and product immediately, note the damage with the delivery carrier if possible, and contact our support team right away. We will help coordinate the next steps with the supplier, manufacturer, or freight carrier.

Can I cancel my order after placing it?

Cancellation depends on the order status. If the order has not yet been processed, shipped, or submitted to the supplier for fulfillment, cancellation may be possible. Once an order has shipped or entered the fulfillment process, cancellation may no longer be available and the return policy may apply.

Coyote Outdoor Living

Coyote 36 Inch Built-In Charcoal Grill - C1CH36

$2,599.00

View details

Coyote Outdoor Living

Coyote Asado Ceramic Kamado Grill - C1CHCS

$1,199.00

View details

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Charcoal Grills

Primo All-In-One Oval Large 300 Charcoal Ceramic Kamado Grill With Cradle, Side Shelves, And Stainless Steel Grates PGCLGC

Primo All-In-One Oval XXL Charcoal Ceramic Kamado Grill With Cradle, Side Shelves, And Stainless Steel Grates PGCXXLC

Primo Grills Cypress Countertop Table for Oval JR 200 (incl PG00400) - PG00614

Primo Grills Cypress Table for LG 300 (incl PG00400) - PG00613

Primo Grills Cypress Countertop Table for Oval XL 400 (incl PG00400) - PG00612

Primo All-In-One Round Charcoal Ceramic Kamado Grill With Cradle & Side Shelves PGCRC

Primo Oval XXL 500 Charcoal Ceramic Kamado Grill PGCXXLH

Primo All-In-One Oval Junior 200 Charcoal Ceramic Kamado Grill With Cradle, Side Shelves, And Stainless Steel Grates PGCJRC

Coyote 50 Inch Hybrid Grill - C1HY50 LP/NG

Coyote 36 Inch Built-In Charcoal Grill - C1CH36

Coyote Asado Ceramic Kamado Grill - C1CHCS

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